CAN I USE THESE PRODUCTS IF I AM PREGNANT?
Consult your physician before use if you are pregnant.
CAN I USE THESE PRODUCTS IF I HAVE A MEDICAL CONDITION OR AM UNDER THE CARE OF A DOCTOR?
Consult your physician before use if you have a medical condition or other medical concerns or are in the care of a doctor.
WHO ARE THESE PRODUCTS INTENDED FOR?
Our products are intended for use by adults. Consult your physician before use if you are pregnant or have a medical condition or concern.
ARE THERE ANY SPECIAL INSTRUCTIONS BEFORE USE?
Carefully review all product ingredients and usage instructions. Consult your physician before use if you have a medical condition or concern. Do not use if you have a known allergy to any of the ingredients. Also, read the "READ BEFORE USE" section on Retrouve.com for further instructions, including about performing a patch test as directed before use of any new product.
WHY DID JAMI HEIDEGGER CREATE RETROUVÉ?
Jami has been in the lab since the age of three, when she would “work” alongside her father and grandfather – skincare is that deeply embedded in her DNA! Once she and her husband, Klaus, sold Kiehl’s, Jami continued to create formulations with her chemist, but the products were strictly for her personal use. As such, no compromise was made in the cost, quality, or research behind the ingredients or processes used to develop the formulae. Whereas in the past, Jami had to stay within certain parameters when creating products, now she was free to create as she pleased. Retrouvé is the result of that freedom.
WHAT IS THE SIGNIFICANCE OF NAMING THE BRAND RETROUVÉ?
We believe that it is never too early nor too late in life to take care of one’s skin in earnest in order to try to maintain or to regain the hallmarks of healthy, youthful skin: clarity, radiance, vitality, and firmness. It is always an evolving process as one discovers how to look and feel one’s best at any age.
The dictionary defines the meaning of retrouve as “to find again.” To Jami Heidegger, joy can be found in taking a moment to reconnect and to “find again” the beauty that survives and thrives within us. With Retrouvé, Jami endeavors to encourage an enjoyable and mindful approach to rediscovering the age-old ritual of applying moisturizers and caring for one’s skin.
WHAT MAKES RETROUVÉ UNIQUE?
Retrouvé is Jami’s personal skincare vision of using only supremely exclusive and efficacious select anti-ageing ingredients in superior concentrations, set in luxurious textures, that she was unable to find in the marketplace.
The products represent an anthology of over 75 years of collective experience, research and collaboration to harness the power of advanced skincare technologies and high concentrations of anti-ageing ingredients in a unique delivery system.
HOW DO RETROUVÉ PRODUCTS WORK?
Retrouvé utilizes advanced skincare technologies and clinically-effective concentrations of anti-ageing ingredients in a unique delivery system that penetrates the skin deeply. Our luxurious, unprecedented textures feature proprietary blends of high-quality potent ingredients that work harmoniously with the body’s natural regenerative processes to optimize the skin’s ability to nourish, strengthen, and repair itself.
WHAT IS RETROUVÉ’S STAR INGREDIENT?
Unlike many brands, we do not focus on one or two ‘star’ ingredients when creating formulations. Rather, all of our products are infused with clinically-proven anti-ageing ingredients scientifically identified for their preventive, nourishing, and restorative properties. It is the synergistic effects of these high-octane ingredients working in tandem for their combined ability to penetrate deeply into the skin that strengthens their effectiveness and thereby creates the mastery of Retrouvé.
WHO SHOULD USE RETROUVÉ PRODUCTS?
Retrouvé is suitable for men and women over the age of 25 who are concerned about the health and well-being of their skin, want to delay the visible signs of ageing, and desire a more radiant complexion. It is for those who wish to replenish moisture levels that may have been diminished due to age, the environment, or hormonal changes within the body. Retrouvé was created to target and address specific needs of the skin.
WHY DID JAMI CHOOSE TO CREATE A GENDER-FREE PRODUCT?
Jami wanted products that both she and her husband, Klaus, could use and thusly, our products are designed for both men and women. Our preparations are not perfumed, and the packaging was designed to be appealing to all. The differentiating criteria for appropriate product selections are based not on gender, but, rather, on skin type, also taking into account specific concerns and/or preferences, of course.
At this point in time, when gender is so fluid, it seems arbitrary to designate products as specifically and solely for a man or for a woman. Skin is skin! Jami has always advocated products based on skin type as opposed to gender, and she has never believed in using perfumes in facial products or employing separate packaging to appeal to any one group.
ARE RETROUVÉ PRODUCTS FRAGRANCED?
The smell, texture and function of Retrouvé is both scientific and artful. The formulae have been carefully blended to provide a luxurious feeling when applied and serve the purpose of penetrating deeply into the skin to address the needs of the dermis. No fragrances, masking or otherwise, are added to the formulae, and the “parfum” of each product is the natural aroma of the ingredients blended together.
DOES RETROUVÉ TEST ON ANIMALS?
No, we conduct testing in Retrouvé’s cruelty-free labs and on our own skin and that of our family, friends, and co-workers!
How does it work?
We're providing you convenience with auto-replenishment so that you are able to receive your must-have skincare products right on time and hassle-free.
First, choose your favorite products that are eligible for auto-delivery and you'll receive a 10% savings each time your product ships. We know it's important to never run out of your must-have products and we want to reward you for your loyalty.
Next, Select your delivery frequency on the product detail pages or in the shopping cart and you're on your way to being s subscription member.
Can I cancel or modify my subscription?
Yes! Now that you have signed up to save you will automatically receive your 10% savings on your subscription. You can cancel or modify the quantity and frequency of your subscription along with shipping, billing, and payment method at any time. Please login to your account to make modifications or reach out to our client services specialists via email at firstname.lastname@example.org.
If I forget to cancel my subscription, can I return my products?
Please reach out to our consumer support team and they will help you, reach us by phone to our client services specialists via email at email@example.com.
I just received my first shipment, what happens next?
Depending on your frequency of delivery selection, we will process your next shipment on the schedule that you’ve requested. You will receive a pre-shipment email before your next order is processed.
1. General Returns
1.1.Money Back Guarantee: Retrouvé provides a full refund/money back guarantee for all Retrouvé Product(s) purchased through this Website in accordance with the terms of this Return Policy and Money Back Guarantee.
1.2. This Return Policy and Money Back Guaranteey does not apply if you purchase Retrouvé Product(s) from any source other than our Website. We can provide a refund for Product(s) ordered via www.retrouve.com only, and we must have a record of your order in our system. We regret that we cannot offer refunds for Product(s) purchased or received elsewhere, including authorized retailers or distributors, other websites, as gifts, or as promotional material. You should check the return policy for such sellers to determine your eligibility to return Product(s) through them.
1.3 If you want a refund for Product(s) purchased on this Website, contact our client services specialists via email at firstname.lastname@example.org. We will send you an email to confirm that we have received your refund request, and a return label for your return at that time. You may wish to keep a copy of this (and any emails that you send to us) for your own records. Any such request must be made within three hundred sixty-six (366) days of the delivery of the Product(s).
1.4 Within fifteen (15) days of the date that Retrouvé receives the returned Product(s), you will receive a full refund of the price that you paid for the Product(s) and any applicable delivery charges for which you paid to us at the time of purchase on your original payment method.
1.5 Any Product(s) received in connection with a sweepstakes or promotion will be governed by the terms of the sweepstakes or promotion and not this Return Policy and Money Back Guarantee.
2. Faulty Products
3. Contacting Us
3.1 If you should have any questions, concerns, or problems with the Product(s) that you have ordered, please contact our client services specialists via email at email@example.com.
Thank you for visiting our Website.
This Return Policy was last updated December 15, 2023. Any changes to this Return Policy will be posted on this page. We reserve the right to modify this Return Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. YOUR CONTINUED USE OF THIS WEBSITE FOLLOWING POSTING OF ANY CHANGES OR MODIFICATIONS CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS. IF YOU DO NOT AGREE WITH THESE CHANGES OR MODIFICATIONS, YOU MUST IMMEDIATELY CEASE USING THE WEBSITE.
For product information and customized recommendations or questions concerning an online order, please contact: firstname.lastname@example.org
Or please call:
9am - 6pm EST/ 6 am - 3pm PST
(Complimentary FaceTime consultations are available.)
After hours, please call:
For press or social media requests, please email:
For retailer requests or partnership opportunities, please contact:
Interested in joining the Retrouvé team?
We’re always on the look out for talented individuals!
For consideration, please send cover letter and CV to: email@example.com.
“At Retrouvé, the most important elements to us are quality of service, quality of product and ingredients, trustworthiness, being as transparent as possible, operating with integrity and purpose, and telling the truth.” - Jami Morse Heidegger, Co-Founderfind my routine
Accessibly App Accessibility Statement
Accessibly App is committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, guidelines, and to make the browsing experience better for everyone.
The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App is following the best guidelines and is partially conformant with WCAG 2.0 level AA.
Accessibly App is an app supported in Shopify and Wordpress environments. The app relies on the following technologies:
Accessibly App features
When a site has Accessibly App installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1). Additionally, see the list of all provided Accessibly App features and tools for better website experience:
Zoom | WCAG 2.1 / 1.4.4
This feature enables users to enhance the size of the text to up to three times the original text for better text readability.
Makes the cursor bigger and more prominent. Increases the size for better site browsing.
Invert the colors of the website content. For those with decreased vision, the high contrast greatly helps to read the site better.
Tweak Contrast | WCAG 2.1 / 1.4.6
This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.
Tweak Brightness | WCAG 2.1 / 1.4.6
This feature lets users update the brightness on the site. The content can either be made brighter or darker.
Grayscale | WCAG 2.1 / 1.4.6
Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.
Add a supportive reading line to the site.
Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.
Alt Text and Images
Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google's Vision AI. In the event that you haven't manually written these image descriptions yourself, this greatly helps people with visual impairment browse your site.
Tooltips | WCAG 2.1 / 2.5.3
Add labels to images that contain a written description of the image.
Highlight links to make them more prominent.
Hide images on the site. This provides better site readability for people with visual impairment.
A feature that allows a voice to read the text on your site out loud to visitors.
Notes & Feedback
We always try to update our services and operate in the best possible manner to benefit all of our clients and their site visitors. If you experience any issues with the Accessibly App provided service, however, please email firstname.lastname@example.org. We respond within 3 business days.
We cannot control or correct problems with third-party sites, but please let us know if you encounter difficulty with any sites we link to so we can pass the information along to the site owners. You may also want to address your concerns directly to these third parties.