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WHY DID JAMI HEIDEGGER CREATE RETROUVÉ?

Jami has been in the lab since the age of three, when she would “work” alongside her father and grandfather – skincare is that deeply embedded in her DNA! Once she and her husband, Klaus, sold Kiehl’s, Jami continued to create formulations with her chemist, but the products were strictly for her personal use. As such, no compromise was made in the cost, quality, or research behind the ingredients or processes used to develop the formulae. Whereas in the past, Jami had to stay within certain parameters when creating products, now she was free to create as she pleased. Retrouvé is the result of that freedom.

WHAT IS THE SIGNIFICANCE OF NAMING THE BRAND RETROUVÉ?

We believe that it is never too early nor too late in life to take care of one’s skin in earnest in order to try to maintain or to regain the hallmarks of healthy, youthful skin: clarity, radiance, vitality, and firmness. It is always an evolving process as one discovers how to look and feel one’s best at any age.

The dictionary defines the meaning of retrouve as “to find again.” To Jami Heidegger, joy can be found in taking a moment to reconnect and to “find again” the beauty that survives and thrives within us. With Retrouvé, Jami endeavors to encourage an enjoyable and mindful approach to rediscovering the age-old ritual of applying moisturizers and caring for one’s skin.‎

WHAT MAKES RETROUVÉ UNIQUE?

Retrouvé is Jami’s personal skincare vision of using only supremely exclusive and efficacious select anti-ageing ingredients in superior concentrations, set in luxurious textures, that she was unable to find in the marketplace.

The products represent an anthology of over 75 years of collective experience, research and collaboration to harness the power of advanced skincare technologies and high concentrations of anti-ageing ingredients in a unique delivery system.

HOW DO RETROUVÉ PRODUCTS WORK?

Retrouvé utilizes advanced skincare technologies and clinically-effective concentrations of anti-ageing ingredients in a unique delivery system that penetrates the skin deeply.  Our luxurious, unprecedented textures feature proprietary blends of high-quality potent ingredients that work harmoniously with the body’s natural regenerative processes to optimize the skin’s ability to nourish, strengthen, and repair itself.

WHAT IS RETROUVÉ’S STAR INGREDIENT?

Unlike many brands, we do not focus on one or two ‘star’ ingredients when creating formulations. Rather, all of our products are infused with clinically-proven anti-ageing ingredients scientifically identified for their preventive, nourishing, and restorative properties. It is the synergistic effects of these high-octane ingredients working in tandem for their combined ability to penetrate deeply into the skin that strengthens their effectiveness and thereby creates the mastery of Retrouvé.

WHO SHOULD USE RETROUVÉ PRODUCTS?

Retrouvé is suitable for men and women over the age of 25 who are concerned about the health and well-being of their skin, want to delay the visible signs of ageing, and desire a more radiant complexion. It is for those who wish to replenish moisture levels that may have been diminished due to age, the environment, or hormonal changes within the body.  Retrouvé was created to target and address specific needs of the skin.

WHY DID JAMI CHOOSE TO CREATE A GENDER-FREE PRODUCT?

Jami wanted products that both she and her husband, Klaus, could use and thusly, our products are designed for both men and women.  Our preparations are not perfumed, and the packaging was designed to be appealing to all.  The differentiating criteria for appropriate product selections are based not on gender, but, rather, on skin type, also taking into account specific concerns and/or preferences, of course. 

At this point in time, when gender is so fluid, it seems arbitrary to designate products as specifically and solely for a man or for a woman.  Skin is skin!  Jami has always advocated products based on skin type as opposed to gender, and she has never believed in using perfumes in facial products or employing separate packaging to appeal to any one group.

ARE RETROUVÉ PRODUCTS FRAGRANCED?

The smell, texture and function of Retrouvé is both scientific and artful. The formulae have been carefully blended to provide a luxurious feeling when applied and serve the purpose of penetrating deeply into the skin to address the needs of the dermis. No fragrances, masking or otherwise, are added to the formulae, and the “parfum” of each product is the natural aroma of the ingredients blended together. 

DOES RETROUVÉ TEST ON ANIMALS?

No, we conduct testing in Retrouvé’s cruelty-free labs and on our own skin and that of our family, friends, and co-workers!

Can I cancel or modify my subscription?

Yes! You can cancel or modify the quantity and frequency of your subscription along with shipping, billing, and payment method at any time. Please login to your account to make modifications or reach out to our client services specialists via email at concierge@retrouve.com.

If I forget to cancel my subscription, can I return my products?

Please reach out to our consumer support team and they will help you, reach us by phone to our client services specialists via email at concierge@retrouve.com.

I just received my first shipment, what happens next?

Depending on your frequency of delivery selection, we will process your next shipment on the schedule that you’ve requested. You will receive a pre-shipment email before your next order is processed.

1. General Returns
ALL ITEMS MARKED "FINAL SALE" ARE NON-REFUNDABLE. ALL DISCOUNTED OR "SPECIAL OFFER" ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN, EXCHANGE OR REFUND.

1.1 We are grateful for your patronage and want you to be completely satisfied with the Product(s) you have ordered from us. Details of your legal right to cancel your Contract with us, and an explanation of how to do this, are set forth below and provided in the Order Confirmation email that we send to you.
1.2 This Return Policy does not apply if you purchase Retrouvé Product(s) from any source other than our Website. We can accept the return of Product(s) ordered via www.retrouve.com only, and we must have a record of your order in our system. We regret that we cannot accept the return of Product(s) purchased or received elsewhere including authorized retailers or distributors, other websites, as gifts, or as promotional material. 
1.3 You may return Product(s) to us and receive a full refund of the price paid for the Product(s), provided that you return the Product(s) to us (or notify us of your intention to do so) within 30 days of the Product(s) being delivered to you.
1.4 If you want to return Product(s) to us, please notify us of your intention to do so by contacting our client services specialists via email at concierge@retrouve.com. We will send you an email to confirm that we have received your return request and will provide the address for your return at that time. You may wish to keep a copy of this (and any emails that you send to us) for your own records.
1.5 Within 15 days of the date that we receive the returned Product(s) from you, you will receive a full refund of the price that you paid for the Product(s) and any applicable delivery charges for which you paid to us at the time of purchase. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you contacted us (as described in section 1.3 above). We will refund you on the credit card or debit card that you used to make the purchase originally.
1.6 In order to receive your refund, you must return the Product(s) to us within thirty (30) days of our Return Confirmation email to you. Unless the Product(s) are faulty or not as described (in which case, section 2.1 below will apply), you will be responsible for the cost of returning the Product(s) to us. You are responsible for taking reasonable care of the Product(s) until they are returned to us. We recommend that you return them to us using a delivery service that provides records of delivery and that you keep proof of postage. We will be unable to provide you with a full refund if the Product(s) are not returned to us or if they are damaged when they arrive.

1.7 ALL DISCOUNTED OR “SPECIAL OFFER” ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN, EXCHANGE, OR REFUND.

1.8 Any products received in connection with a sweepstakes or promotion will be governed by the terms of the sweepstakes or promotion and not this Return Policy.

2. Faulty Products
2.1 In the unlikely event that the Product(s) we sell to you are faulty or not as described, you may have additional legal rights to receive a refund in relation to these Product(s). These legal rights are not affected by our General Returns Policy (set forth above) or by the Website Terms of Use and Terms and Conditions of Sale. Advice about your legal rights is available from your local or national consumer protection body.

3. Contacting Us
3.1 If you should have any questions, concerns, or problems with the Product(s) that you have ordered, please contact our client services specialists via email at concierge@retrouve.com.

Thank you for visiting our Website.

This Return Policy was last updated October 7, 2021. Any changes to this Return Policy will be posted on this page. We reserve the right to modify this Return Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. YOUR CONTINUED USE OF THIS WEBSITE FOLLOWING POSTING OF ANY CHANGES OR MODIFICATIONS CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS. IF YOU DO NOT AGREE WITH THESE CHANGES OR MODIFICATIONS, YOU MUST IMMEDIATELY CEASE USING THE WEBSITE.

For product information and customized recommendations or questions concerning an online order, please contact: concierge@retrouve.com

Or please call:

1-844-738-5546

9am - 6pm EST/ 6 am - 3pm PST

(Complimentary FaceTime consultations are available.)

After hours, please call:

1-818-366-3800

For press or social media requests, please email:

contact@retrouve.com.

For retailer requests or partnership opportunities, please contact:

info@retrouve.com.

Interested in joining the Retrouvé team?

We’re always on the look out for talented individuals!

For consideration, please send cover letter and CV to: careers@retrouve.com.

at your service virtual consultation to customize an optimal Retrouvé regimen for your individual skincare needs

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Accessibly App Accessibility Statement


Accessibly App is committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, guidelines, and to make the browsing experience better for everyone.

Conformance status
The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App is following the best guidelines and is partially conformant with WCAG 2.0 level AA.

Technical information

Accessibly App is an app supported in Shopify and Wordpress environments. The app relies on the following technologies:

- HTML
- CSS
- JavaScript
- NodeJS
- MongoDB

Accessibly App features
When a site has Accessibly App installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1). Additionally, see the list of all provided Accessibly App features and tools for better website experience:

Zoom | WCAG 2.1 / 1.4.4
This feature enables users to enhance the size of the text to up to three times the original text for better text readability.

Bigger cursor
Makes the cursor bigger and more prominent. Increases the size for better site browsing.

Invert colors
Invert the colors of the website content. For those with decreased vision, the high contrast greatly helps to read the site better.

Tweak Contrast | WCAG 2.1 / 1.4.6
This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.

Tweak Brightness | WCAG 2.1 / 1.4.6
This feature lets users update the brightness on the site. The content can either be made brighter or darker.

Grayscale | WCAG 2.1 / 1.4.6
Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.

Reading Line
Add a supportive reading line to the site.

Readable fonts
Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.

Alt Text and Images
Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google's Vision AI. In the event that you haven't manually written these image descriptions yourself, this greatly helps people with visual impairment browse your site.

Tooltips | WCAG 2.1 / 2.5.3
Add labels to images that contain a written description of the image.

Highlight links
Highlight links to make them more prominent.

Hide images
Hide images on the site. This provides better site readability for people with visual impairment.

Read page
A feature that allows a voice to read the text on your site out loud to visitors.

Notes & Feedback
We always try to update our services and operate in the best possible manner to benefit all of our clients and their site visitors. If you experience any issues with the Accessibly App provided service, however, please email christiana@onthemapmarketing.com. We respond within 3 business days.

We cannot control or correct problems with third-party sites, but please let us know if you encounter difficulty with any sites we link to so we can pass the information along to the site owners. You may also want to address your concerns directly to these third parties.