If you have ever called our customer service line, chances are very high that you were assisted by Georgia. As our Director of Customer Experience, Georgia takes great pleasure in helping clients establish personalized skincare routines for optimal results. Having worked for the Heidegger Family’s prior brand, the iconic Kiehl’s Since 1851, Georgia is especially skilled at providing the exceptional level of service our clients have come to know and expect from Retrouvé.

Sacha cherishes human connection and is always delighted to connect with our clients to guide them to the products that best suit their individual skincare needs and goals. Whether helping to curate holiday gifts or answering questions about our latest launch, Sacha is happy to be of service. When not assisting customers, Sacha is our HR Director and Diversity, Equity, Inclusion and Belonging officer.

As a daughter of Retrouvé’s co-founders, Jami and Klaus Heidegger, Hannah has been surrounded by all things skincare since birth, and she has an in-depth knowledge of ingredients and formulations as a result. Having battled acne from a young age, our VP understands the toll that skin challenges can take on one's self-esteem and enjoys working with clients to help them find confidence in and love for their own skin through their Retrouvé regime.