Shipping Details

All orders ship from Edison, New Jersey. Ground shipping is free to 50 United States, and expedited service is available at check-out. Please note that we do not ship to P.O. boxes. 

 

How much does shipping cost?

 

We offer free ground shipping on all orders. We also offer complimentary 2nd Day shipping on all orders over $300.

 

How fast is your U.S. shipping?

 

Most of our orders are shipped within 3 business days* of purchase from our distribution center in New Jersey, pending availability and credit verification. (Business days are considered to be Monday – Friday, excluding holidays.) Once your order is shipped, we estimate that you will receive your order within 3-7 business days of its ship date for Ground Shipping, or 5-10 business days if you are located in Hawaii or Alaska.

 

If you need your item(s) sooner and are in the United States, please select an expedited shipping option. Shipping times may vary, but rest assured that we will work to the best of our ability to get your order to you as quickly as possible. Any additional shipping costs are non-refundable. Please note that expedited shipments such as Overnight or 2nd day must be placed by 11 am PST / 2 pm EST to be shipped out the same day, otherwise, the package will be shipped on the next business day with the designated shipping speed.

 

We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery at this time.

 

Please note that all orders above $1000 USD will require a signature upon delivery.

 

Method: Cost (Expected Arrival)

 

Ground: Free (3-7 business days; 5-10 business days for HI and AK)

2nd Day: $18.00 USD (2 business days)

Next Day: $28.00 USD (1 business day)

 


Do you offer Next Day Shipping? 2nd Day Shipping?

Yes! We offer Next Day and 2nd Day Shipping. You can select Next Day Air for $28 at checkout; 2nd Day is available for $18. The same rates apply for Hawaii and Alaska. Please refer to the chart below for delivery information. This shipping cost is non-refundable. We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery at this time.

 

For Overnight Shipping:

Order before

Monday 9am PST / 12pm EST

Tuesday 9am PST / 12pm EST

Wednesday 9am PST / 12pm EST

Thursday 9am PST / 12pm EST

Friday 9am PST / 12pm EST

Saturday

Sunday

Expected delivery

Tuesday

Wednesday

Thursday

Friday

Monday

Tuesday

Tuesday

For 2nd Day Shipping:

Order before

Monday 9am PST / 12pm EST

Tuesday 9am PST / 12pm EST

Wednesday 9am PST / 12pm EST

Thursday 9am PST / 12pm EST

Friday 9am PST / 12pm EST

Saturday

Sunday

Expected delivery

Wednesday

Thursday

Friday

Monday

Tuesday

Wednesday

Wednesday

Do you ship to PO boxes?

 

No. We do not deliver to PO boxes.

 

Can I track my order?

 

You will receive an email containing your Tracking Number once your package has been shipped from our distribution center. 

 

Are taxes included in my order total?

 

Taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase, and they are added to your order total in the shopping cart. Taxes are nonrefundable.

 

Questions?

 

Please do not hesitate to contact us via email at concierge@retrouve.com or call 1-844-738-5546. It would always be our pleasure to assist you however we could.

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