1. General Returns
1.1 Money Back Guarantee: Retrouvé provides a full refund/money back guarantee for all Retrouvé Product(s) purchased through this Website in accordance with the terms of this Return Policy and Money Back Guarantee. 

1.2 This Return Policy and Money Back Guarantee does not apply if you purchase Retrouvé Product(s) from any source other than our Website. We can provide a refund for Product(s) ordered via www.retrouve.com only, and we must have a record of your order in our system. We regret that we cannot offer refunds for  Product(s) purchased or received elsewhere, including authorized retailers or distributors, other websites, as gifts, or as promotional material. You should check the return policy for such sellers to determine your eligibility to return Product(s) through them.

1.3 If you want a refund for Product(s) purchased on this Website,  contact our client services specialists via email at concierge@retrouve.com. We will send you an email to confirm that we have received your refund request, and a return label for your return at that time. You may wish to keep a copy of this (and any emails that you send to us) for your own records. Any such request must be made within three hundred sixty-six (366) days of the delivery of the Product(s).

1.4 Within fifteen (15) days of the date that Retrouvé receives the returned Product(s), you will receive a full refund of the price that you paid for the Product(s) and any applicable delivery charges for which you paid to us at the time of purchase on your original payment method.

1.5 Any Product(s) received in connection with a sweepstakes or promotion will be governed by the terms of the sweepstakes or promotion and not this Return Policy and Money Back Guarantee.

2. Faulty Products
2.1 In the unlikely event that the Product(s) we sell to you are faulty or not as described, you may have additional legal rights to receive a refund in relation to these Product(s). These legal rights are not affected by our General Returns Policy (set forth above) or by the Website Terms of Use and Terms and Conditions of Sale. Advice about your legal rights is available from your local or national consumer protection body.

3. Contacting Us
3.1 If you should have any questions, concerns, or problems with the Product(s) that you have ordered, please contact our client services specialists via email at concierge@retrouve.com.

Thank you for visiting our Website.

This Return Policy was last updated December 15, 2023. Any changes to this Return Policy will be posted on this page. We reserve the right to modify this Return Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. YOUR CONTINUED USE OF THIS WEBSITE FOLLOWING POSTING OF ANY CHANGES OR MODIFICATIONS CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS. IF YOU DO NOT AGREE WITH THESE CHANGES OR MODIFICATIONS, YOU MUST IMMEDIATELY CEASE USING THE WEBSITE.