Terms of Use

Website Terms of Use


We are Morse Laboratories, a limited partnership organized under the laws of California (“Morse Laboratories”). We manufacture the luxury skincare brand Retrouvé. We operate the website www.retrouve.com ("Website"). Our principal place of business is located at 3075 Pacific Coast Highway #351 Malibu CA 90265.
These Terms of Use ("Terms of Use"), together with our Privacy Policy, Return Policy, Terms and Conditions of Sale, and Social Media Terms of Use, set out the legal terms and conditions on which we allow you to access our Website. By accessing, browsing or otherwise using our Website, you accept these Terms of Use, without limitation or qualification. If you do not accept these Terms of Use, you are not entitled to access or use the Website and you should leave the Website immediately.

 

1. Understanding These Terms of Use

1.1 When certain words and phrases are used in these Terms of Use, they have specific meanings (these are known as “defined terms”). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms of Use where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
1.2 When we refer to "we", "us" or "our", we mean Morse Laboratories. When we refer to "you" or "your" we mean you, the person accessing or using our Website.

 

2. Our Website

2.1 Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period. We may update the Website and/or change the content on it at any time.
2.2 You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use and that they comply with them.
2.3 WE DO NOT GUARANTEE THAT THE WEBSITE, OR ANY CONTENT ON IT, WILL BE FREE FROM ERRORS OR OMISSIONS. WE USE REASONABLE EFFORTS TO INCLUDE ONLY ACCURATE AND UP-TO-DATE INFORMATION ON THE WEBSITE; HOWEVER, WE MAKE NO REPRESENTATIONS, WARRANTIES OR GUARANTEES, WHETHER EXPRESS OR IMPLIED, CONCERNING SUCH INFORMATION.
2.4 The Website and the content on it are provided for general information and entertainment purposes only. They are not intended to amount to advice (medical or otherwise) on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

 

3. Our Rights

3.1 We are the owner or licensee of all intellectual property rights in the Website and its content, the Retrouvé name and mark, and Retrouvé product names, images and packaging. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
3.2 You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms of Use. You must not use our Website (or any part of it or its content) for commercial purposes; however, you may download material from the Website solely for non-commercial, personal use by you.
3.3 No part of the Website, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.
3.4 Any communications or materials you send to us through the Website by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the Website to purchase Retrouvé products from us). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products.

 

4. Our Liability

4.1 Nothing in these Terms of Use excludes or limits our liability for:
4.1.1 death or personal injury caused by our negligence;
4.1.2 fraud or fraudulent misrepresentation; and
4.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
4.2 THE WEBSITE IS MADE AVAILABLE "AS IS" AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXCLUDE ALL CONDITIONS, WARRANTIES, REPRESENTATIONS OR OTHER TERMS WHICH MAY APPLY TO OUR WEBSITE OR ANY CONTENT ON IT, WHETHER EXPRESS OR IMPLIED.
4.3 WE WILL NOT BE LIABLE TO ANY USER FOR ANY LOSS OR DAMAGE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, EVEN IF FORESEEABLE, ARISING UNDER OR IN CONNECTION WITH:
4.3.1 USE OF, OR INABILITY TO USE, OUR WEBSITE; OR
4.3.2 USE OF OR RELIANCE ON ANY CONTENT DISPLAYED ON OUR WEBSITE.
4.4 WE ASSUME NO RESPONSIBILITY FOR THE CONTENT OF WEBSITES LINKED ON OUR WEBSITE. SUCH LINKS SHOULD NOT BE INTERPRETED AS ENDORSEMENT BY US OF THOSE LINKED WEBSITES. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT MAY ARISE FROM YOUR USE OF THEM.
4.5 Different limitations and exclusions of liability will apply to liability arising as a result of the sale of any Retrouvé products by us to you. These are set out in our Terms and Conditions of Sale.

 

5. Viruses

5.1 We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platforms in order to access our Website, and we recommend that you use your own virus protection software
5.2 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

 

6. Purchasing Products From Us

If you use the Website to purchase products from us, our Terms and Conditions of Sale will apply to your purchase. Please take the time to read our Terms and Conditions of Sale as they include important information and terms. If you do not accept our Terms and Conditions of Sale, you are not permitted to purchase products from us through the Website.

 

7. Your Personal Information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important information and terms that apply to you.

 

8. Social Media Links

This Website contains links to the Company’s social media accounts. Please see the Social Media Terms of Use.

 

9. Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions of Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

10. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of the State of California.. You and we both agree that the courts located in the County of Los Angeles, State of California will have exclusive jurisdiction of any disputes.

 

11. Contacting Us

If you have any questions about the Website or these Terms of Use, please contact us via email at concierge@retrouve.com, and our client services specialists will be happy to assist you.
Thank you for visiting our Website.

 

Terms of Use last updated October 3, 2016.

 

Social Media Terms of Use


We are Morse Laboratories, a limited partnership organized under the laws of California (“Morse Laboratories”). We manufacture the luxury skincare brand Retrouvé. We operate the website www.retrouve.com ("Website"). We operate social media accounts under the Retrouvé trademark. The Retrouvé Facebook page, Retrouvé Twitter accounts, Retrouvé YouTube channel, Retrouvé Instagram account, Retrouvé Pinterest account, Retrouvé Snapchat account, and any other social media accounts operated by Retrouvé (collectively, “Social Media Channels”). Our goal is to provide useful and interesting content about the Company and product(s).

 

Your use of the Company’s Social Media Channels is subject to these Terms of Use and the terms of use of the social platform you are using.

 

By commenting, tweeting, posting and/or uploading a photo or video (hereby known as the ‘Assets’) to any Social Media Channel with or without a Retrouvé hashtag including #artsciencebeauty, #skinbyretrouve, #retrouve, #officalretrouve and with or without tagging @officialretrouve or @skinbyretrouve, you grant the right to the Company for a non-exclusive, fully paid and royalty-free, transferrable, sub-licensable, worldwide, perpetual license to display, distribute, reproduce, and create derivatives of the assets, in whole or in part, as well as your image of likeness as reflected therein and your name and/or biographical information in association with the photograph, without further notice, review, participation, compensation from you in any medium existing now or subsequently developed, in connection with the Company. You also grant the Company the permission to use and authorize others to use your name or social media handle you provide in association with the assets for identification, publicity for promotional purposes. You represent and warrant that: (i) you own the Assets or otherwise have the right to grand the rights and licenses set forth in these terms and conditions; (ii) the posting and use of your Assets on the Company’s page or timeline on Twitter, Instagram, or Facebook does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy right, publicity rights, copyrights, trademark and/or other intellectual property rights; and (iii) you have the legal right and capacity to enter into these terms and conditions. You hereby release the Company and their agents, affiliates and/or assignees from any and all claims for damages of any kind resulting from the use of the Assets.

 

The Company reserves all rights relating to the company's Social Media Channels, including but not limited to: (i) adding, removing, or modifying any content, (ii) blocking disruptive users; and (iii) discontinuing any of our Social Media Channels at any time. Product information should never be construed as medical advice. You are advised to contact a health care professional in your area if you need medical advice. The company does not represent that the information on the Company’s Social Media Channels is accurate, complete, reliable, useful, timely or current. You read all content at your own risk. Do not rely on the information or advice in any of these postings.

 

The Company may, in its sole discretion, delete irresponsible content or content that is otherwise inconsistent with the purpose of the Company’s Social Media Channels; namely, dissemination and sharing of on-topic, appropriate content. To the extent applicable, the Company reserves the right to block any user that fails to follow these Social Media Terms of Use. Examples of inappropriate or off-topic messages include, but are not limited to, the following:

  • Defamatory, malicious, obscene, intimidating, discriminatory, harassing or threatening comments or hate propaganda;
  • Activity that violates any law or regulation;
  • Attempts to target the Company to offer goods or services, of either a commercial or private nature;
  • Spam directed at the Company or any of the Company’s Followers, including any form of automatically generated content or repeatedly posting the same content;
  • Content that includes medical advice that may be unsolicited and/or unverified;
  • Content deemed to constitute an unapproved use of any of our product(s) or is otherwise false or misleading;
  • Any potential infringement upon any intellectual property rights, including but not limited to, brand names, trade names, logos, copyrights or trade secrets of any person, business or place;
  • Other content deemed to be off-topic or to disrupt the purposes of the channel, its Followers, and its sense of community and acceptance; and
  • Content posted by fake or anonymous users.

 

Our Social Media Channels are not the appropriate place to resolve issues, complaints or suggestions about individual sales and service experiences or our products. This does not mean we do not want to hear about such issues, but these types of concerns are best handled by trained representatives. If you’re interested in sharing comments or feedback, send a message to a client services specialist at concierge@retrouve.com.

 

Please keep in mind that the Company does not create, control, represent, or endorse any opinions or statements expressed by others within its Social Media Channels, including those that Follow/Like Retrouvé and those Followed/Liked by Retrouvé and that any content posted by anyone other than the Company is the responsibility of the submitter and not Retrouvé. Links which take you out of our Social Media Channels, websites, and digital assets are not under the control of the Company, and the Company is not responsible for the terms and conditions, privacy policy, or content of any such site or any further links from such site. The Company is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the linked site by the Company. Also, please keep in mind that if the Company follows another user’s account, “likes” another page, re-tweets, “favorites,” shares, or otherwise re-posts another user’s content, such an action does not constitute an endorsement.

 

You should understand that content you submit to our Social Media Channels is public and will not place the Company under any obligation to you. This means the Company is free to disclose and use the ideas contained in content on a non-confidential basis to anyone without any liability to you. You should also not use the Company’s Social Media Channels to submit unsolicited ideas. Generally, we don’t accept these, and if you submit any – for example by posting them – you need to understand that you don’t have ownership rights in such ideas, that we won’t compensate or reward you, and that we don’t waive any rights to use similar or related ideas previously known to us, developed by our employees, or obtained from other sources. You agree that by posting content on our Social Media Channels, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit and display and distribute such content in any and all media or distribution methods now known or later developed. Further, by submitting content you represent and warrant to the Company that you are the sole owner of the content and that the Company ‘s use of the content will not violate the rights of any third party, including, but not limited to copyright rights; and that you will defend and hold the Company harmless from any and all claims arising therefrom. By submitting content you waive any right to inspect or approve of such uses and agree to hold harmless the Company and all others identified above from any and all claims you, your heirs, executors or assigns may at any time have against the Company on account of the granting of the license or arising out of the Company of the content.

 

This page is intended for a global audience. All Terms and Conditions of Facebook, Instagram, Twitter, and YouTube, Pinterest, Google+, and any other social media site apply, respectively.