Terms and conditions

The Terms and Conditions of Sale set forth below (“Terms and Conditions”), together with our Privacy Policy, Return Policy, Social Media Terms of Use, and Website Terms of Use, tell you information about us and set out the legal terms and conditions on which we sell any of the Retrouvé Products (“Products”) listed on our website www.retrouve.com (“Website”) to you.

These Terms and Conditions do not apply if you purchase Retrouvé Products from any source other than our Website (if, for example, you purchase Retrouvé Products from one of our authorized distributors or retailers). The distributors and retailers will have their own terms and conditions that will apply if you purchase Retrouvé Products from them (and you should make sure you understand any such terms).
These Terms and Conditions will apply to any contract for the sale of Products by us to you (“Contract”). Please read these Terms and Conditions carefully and make sure that you understand them before ordering any Products from our Website.

Please note that by ordering any of our Products, you agree to be bound by these Terms and Conditions. If you refuse to accept these Terms and Conditions, you will not be able to order Product(s) from our Website.

 

1. Understanding These Terms and Conditions of Sale

1.1 When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as “Defined Terms”). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a Defined Term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
1.2 When we refer to "we", "us" or "our", we mean Morse Laboratories LLP. When we refer to "you" or "your" we mean you, the person purchasing Product(s) from our Website.
1.3 We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions, and any Contract between you and us, are only available in the English language. We will not file copies of the Contract between you and us so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time, as explained in section 14 below). Please check the Website each time you order Product(s) to ensure that you understand the legal terms that will apply to the Contract at that time.

 

2. About Us

2.1 We are Morse Laboratories, a limited partnership registered under the laws of the State of California. We operate this Website. Our principal place of business is at 3075 Pacific Coast Highway #351 Malibu CA 90265.
2.2 If you would like to contact us, please do so via email at support@retrouve.com and our client services specialists will be pleased to assist you.

 

3. Our Products

3.1 Retrouvé is beauty industry trailblazer Jami Morse Heidegger’s personal skincare vision of using only supremely exclusive and efficacious select anti-aging ingredients in superior concentrations, set in luxurious textures, that she is unable to find elsewhere in the marketplace. For information on our Products - including key ingredients, recommendations, and usage instructions - please visit The Collection page of our website at https://retrouve.com/shop/.
3.2 The images of the Products on our Website are for illustrative purposes only. The packaging and presentation of the Products may vary from that shown on images on our Website.
3.3All Products shown on our Website are subject to availability. We will inform you by email as soon as possible if the Products you have ordered is not available and we will not process your order if made.

 

4. Your Account

4.1 You do not have to register to explore our Website or to purchase Products from us.
4.2 When you purchase Products through our Website, you will be required to provide certain information including your name, phone number and email address. You will also be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You confirm that all information you provide to us at any time is true, accurate and complete.

 

5. Purchasing Products from Us

5.1 You may only purchase Products from our Website if you are at least 18 years old.
5.2 You may not purchase Products from our Website for business and/or resale purposes.
5.3Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order. In particular, please check the names and quantities of each of the Products in your order.
5.4 By clicking “Submit Order” you are committing to purchase and pay for the Products in your order. This is an offer from you to enter into a Contract with us to purchase the Products in your order. The Contract is subject to these Terms and Conditions. By placing an order, you confirm that you accept these Terms and Conditions.
5.5 After you place an order, you will receive an email from us acknowledging that we have received your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted.
5.6 We will send you a further email (“Shipping Confirmation”) when the products in your order have been shipped.
5.7 Only the Products listed in the Shipping Confirmation are included in the Contract between you and us. If there are any errors in your Order Confirmation, please contact us as soon as possible via email at support@retrouve.com.
5.8 If we are unable to supply you with a Product (because, for example, that Product is not in stock or is no longer available) we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

 

6. Product Prices

6.1 The prices of the Products will be as quoted on our Website from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, it is always possible that, despite our efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We do not have to provide the Products to you at a lower price where we have made a pricing error. We will not process your order until we have received your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as cancelled.
6.2 The prices of the Products may change from time to time, but changes will not affect any order that we have confirmed with a Shipping Confirmation.

 

7. Methods of Payment

7.1 You can pay for Products using a debit card or credit card. We accept the following cards: American Express, Visa, and MasterCard.
7.2 By ordering Products from us through our Website, you authorize us to perform credit and anti-fraud checks on you and the payment method that you have provided. These checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorization and/or to authorize individual purchases. You authorize us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and accept that such parties may keep a record of that information. You also agree that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.
7.3 If the amount due from you for your order cannot be debited or charged, for whatever reason, your order will be cancelled (we will notify you of this using the contact details that you provided during the order process).
7.4 Your debit card or credit card will not be charged until we ship your order (at which point we take payment for the Products and all applicable delivery charges in full).

 

8. Delivery

8.1 Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an event outside of our control (please see section 13 below for more information about these events). If we are unable to meet the estimated delivery date because of an event outside of our control, we will contact you with a revised estimated delivery date.
8.2 Delivery will be completed when we deliver the Products to the address you gave us (so please make sure that the delivery details you provide are accurate as we cannot be responsible for any delayed or failed deliveries as a result of your error).

 

9. Our Liability

9.1 We only supply Products (including any free samples provided with your order) for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

10. Using Our Website

Your use of our Website is governed by our Website Terms of Use (available at Terms of Use). Please take the time to read our Website Terms of Use as they include important information and terms which apply to you. If you do not accept our Website Terms of Use, you are not permitted to use our Website.

 

11. Your Personal Information

We only use your personal information in accordance with our Privacy Policy (available at Privacy Policy). Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.

 

12. Events Outside of Our Control

12.1 In rare circumstances, events outside of our reasonable control may delay or prevent us from performing our obligations under the Contract. If these events occur, we will try to perform our obligations to you as soon as we can. We cannot, however, accept liability for any losses caused to you as a result of any delay or failure by us to perform our obligations where such delay or failure is due to an event which is outside of our reasonable control.
12.2 If an event outside of our reasonable control takes place that affects the performance of our obligations under the Contract:
12.2.1 we will contact you as soon as reasonably possible to notify you; and
12.2.2 our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our reasonable control. Where the event outside of our reasonable control affects delivery of Products to you, we will arrange a new delivery date with you after the event outside of our reasonable control is over.

 

13. Changes to These Terms and Conditions

13.1 We may make changes to these Terms and Conditions from time to time (if, for example, we have made changes to how we accept payment from you, or if there is a change in the law that means we need to change these Terms and Conditions).
13.2 Every time you order Products from us, the Terms and Conditions in force at that time will apply to the Contract between you and us. The current version of these Terms and Conditions will be available on our Website. Please check the Terms and Conditions on our Website each time that you order Products from us to ensure that you understand the Terms and Conditions that apply at the time.

 

14. Complaints

Should you have a complaint pertaining to any aspect of your ordering experience or Products ordered, please contact our client relations team via email at concierge@retrouve.com. We will make every effort to resolve the issue to your satisfaction promptly.

 

15. Other Important Information

15.1 We may transfer our rights and obligations under the Contract to another organization, but this will not affect your rights or our obligations under these Terms and Conditions.
15.2 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.3Each of the sections of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.
15.4 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.5 These Terms and Conditions constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us.
15.6 This website is designed for sales to be shipped to consumers in the United States. We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or services that we offer. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions are governed by the laws of the State of California. This means that the Contract for the purchase of Products through our Website, and any dispute or claim arising out of or in connection with it, will be governed by the laws of the State of California.
16.2 You and we both agree that the courts located in the County of Los Angeles, State of California will have exclusive jurisdiction of any disputes.

 

17. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the Terms and Conditions along with the Privacy Policy, Website Terms of Use, Social Media Terms of Use, and Return Policy constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.